Refund & Replacement Policy
Refund, cancellation, credit, replacement, and dispute rules vary by product and stage of work.
Last updated: July 26, 2026
1. Custom work
Data files, campaigns, appointments, configurations, software setup, consulting, and sales-floor builds are custom services. Work already performed is generally nonrefundable.
2. Before work begins
A cancellation requested before meaningful work begins may be eligible for refund less nonrefundable processor fees, committed third-party costs, and agreed administrative charges.
3. Data concerns
Data concerns must be reported within the written claim window with specific examples. The applicable order or Data Terms determine whether the remedy is correction, replacement records, credit, partial rebuild, or another remedy.
4. Preset leads and appointments
No-show, qualification, duplicate, cancellation, and replacement claims are handled under the signed campaign agreement and Show-Up Guarantee™ terms. Cash refunds are not automatic.
5. Product previews and setup
Preview access does not promise that every planned feature is production-ready. Setup, maintenance, and custom build refunds depend on work completed, access delivered, third-party costs, and the written scope.
6. Subscriptions
Recurring services may be canceled according to the billing and notice terms. Cancellation stops future eligible billing but does not refund completed periods unless required by law or agreed in writing.
7. How to request review
Email contact@azdglobal.com with the order, issue, supporting records, and requested remedy.
This page is general website information. A signed order, proposal, campaign agreement, scope, or other written contract may contain additional or different terms.