Digital data deliveries are non-refundable once delivered. Our remedy for quality issues is replacement per our Data Terms — including the 15% inaccuracy threshold replacement guarantee.
Monthly subscriptions may be cancelled at any time, effective at the end of the current billing period. We do not prorate or refund partial months.
Buildout engagements are scoped in writing before payment. If work has not yet begun, a full refund is available within 48 hours of payment. Once work has begun, refunds are prorated based on work completed, at our reasonable discretion.
Please contact us before filing a chargeback — we resolve the large majority of issues directly. Initiating a chargeback while we are actively honoring a replacement or refund request may be treated as a material breach.
Email contact@azdglobal.com with your order details and the issue. We respond within 2 business days.